Silkroad China → Jordan
Privacy

Privacy Policy

How we collect, use and protect your data when you use the Silkroad website and app.

Last updated: 2026-10-08

1Introduction

  • Silkroad respects your privacy and is committed to protecting your personal data. This policy explains what data we collect when you use our website and mobile app, how we use and protect it, and the rights available to you.
  • By using our services you agree to the data practices described in this policy.

2Data we collect

  • Account data: name, email, phone number, city and delivery address, and your password (stored hashed — we cannot read it).
  • Shipment data: tracking numbers, package details (weight, volume, pieces, description), supplier details in China, shipping and customs status, invoices and payments.
  • Photos and documents: package photos taken by warehouse staff, and photos or documents you upload when creating a shipping request.
  • Technical data: device type and OS, push notification token (FCM), IP address, and sign-in and activity logs for security purposes.
  • Communications: messages you send through the contact form or in-app messages.

3How we use your data

  • To provide shipping from China to Jordan: receiving packages, consolidating containers, customs clearance and delivery.
  • To notify you about shipment status and invoices via the app and email.
  • To issue invoices, track payments and prepare shipping reports.
  • To verify your identity and secure your account, including password recovery.
  • To answer your inquiries, provide support and improve our services.
  • We do not sell your personal data or use it for advertising.

4Mobile app permissions

  • Camera and photos: only to capture or pick package and document photos attached to a shipment.
  • Notifications: to inform you when your shipments or invoices change.
  • Fingerprint / Face unlock: for quick sign-in. Authentication happens on your device; we never receive or store biometric data.
  • You can revoke any permission at any time in your device settings; related features may stop working.

5Data sharing

  • We share data only as needed to deliver the service, with:
  • Authorized staff (China warehouse, customs, Jordan warehouse, billing) — each according to their role.
  • Government and customs authorities when required for clearance or by law.
  • Technical providers: Google Firebase (authentication, database, storage, notifications) and our hosting and email provider, who are bound to protect the data.
  • The public tracking page shows shipment status only, without any personal data.

6Data security

  • All traffic is encrypted over HTTPS, passwords are hashed, and data access is restricted per user role by strict security rules.
  • We keep regular backups and review activity logs to detect unauthorized access.
  • No method of transmission or storage is 100% secure, so please keep your password confidential.

7Data retention

We keep account data while your account is active, and shipment and invoice records for as long as required by applicable accounting and customs laws in Jordan, after which they are deleted or anonymized.

8Your rights

  • Access your personal data and request a copy.
  • Correct or update your data from your profile page or by contacting us.
  • Request deletion of your account and data, subject to records we are legally required to keep.
  • Turn off notifications from the app or device settings.
  • To exercise any of these rights, email us at info@shipjo.net and we will respond within 30 days.

9Children's privacy

Our services are not directed to anyone under 18, and we do not knowingly collect their data.

10Cookies

We use only essential cookies to keep you signed in and remember your language and theme preferences. We do not use advertising trackers.

11Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated "last updated" date; for material changes we will notify you via the app or email.